I'm a compliance-driven professional who turns complex regulatory frameworks into actionable risk controls — protecting organizations from TCPA liability while driving operational efficiency. With a foundation in analytical science and two-plus years resolving high-stakes financial accounts, I bring a rare combination of meticulous attention to detail and decisive strategic thinking to every engagement.
My path into collections and compliance is unconventional — and that's precisely what makes my perspective valuable. I'm currently pursuing a Bachelor of Science in Medical Technology at National University Lipa, a discipline that instills the kind of rigorous, evidence-based methodology that most professionals spend years trying to develop. In compliance work, that scientific mindset is a superpower.
At Alorica Inc., I spent over two years on the front lines of financial account management as a Collections Specialist — navigating sensitive negotiations, interpreting account data, and making consequential decisions under pressure. In November 2024, I transitioned into the role of TCPA Auditor, where I apply that real-world experience to ensure every consumer interaction meets the strict legal standards of the Telephone Consumer Protection Act.
I don't just check boxes — I understand the business impact behind every compliance requirement, which allows me to communicate risk clearly, recommend improvements proactively, and serve as a genuine bridge between operations and legal accountability.
"Compliance is not a constraint on performance — it is the foundation on which sustainable performance is built."
My skill set sits at the intersection of legal compliance, financial intelligence, and operational analysis — a combination that's increasingly rare and in high demand.
Thorough, end-to-end auditing of consumer-facing communications against TCPA standards. I identify violations before they become liabilities, document findings with precision, and develop corrective action frameworks that actually stick.
Transforming raw operational data into structured, decision-ready intelligence. From audit findings to account performance trends, I synthesize complexity into clear reports that enable leadership to act with confidence and accountability.
Hands-on expertise managing delinquent and active accounts through principled negotiation, strategic payment structuring, and persistent follow-through. My approach balances recovery objectives with regulatory boundaries and genuine client engagement.
I don't accept inefficiency as the status quo. Drawing on analytical training from both the sciences and corporate operations, I identify process gaps, propose structured improvements, and implement changes that reduce error rates and enhance team performance.
Promoted to oversee the organization's compliance posture under the Telephone Consumer Protection Act, functioning as a frontline defense against regulatory exposure. In this role, I systematically audit agent-consumer interactions, interpret federal communication law in real-time operational contexts, and translate legal requirements into practical, enforceable standards for front-line staff.
Managed a high-volume portfolio of delinquent financial accounts, balancing firm recovery objectives with regulatory compliance requirements and the nuanced demands of customer-sensitive communication. This role built the operational foundation that directly informed my transition into compliance auditing — every negotiation carried legal stakes that demanded precision.
Whether you're building a collections team, seeking a meticulous TCPA auditor, or looking for a professional who brings both operational experience and analytical rigor — I'd be glad to connect. Reach out directly below and let's start the conversation.
Based in Lipa City, Philippines · Open to remote and on-site opportunities